Shipping policy

365Colors Shipping Policy

Updated on 6/15/2024

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE
- Countries: We currently ship within the United States
- Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS
- Within the United States : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 22:00 (EST) Eastern Standard Time
- Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME
- Estimated Delivery Time: 3-4 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS
- Reliable Courier Services: We ship via USPS.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via sales@the365colors.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY
- Returns: Returns are accepted within 14 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, 365Colors will cover the return shipping costs.
- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

CONTACT INFORMATION:


Business name: 365Colors
Website name: the365colors.com 
Address : 10912 Autumn Oak Place, Tampa, Florida, 33618, United States 
E-Mail: sales@the365colors.com
Contact Form: https://the365colors.com/pages/contact
Phone: (352) 806-2160 
Customer service: Monday to Friday between 9:00 am to 5:00 pm.